― My background
My passion for computers began early on and led me to pursue my education at the New Jersey Institute of Technology. Since then, I have gained valuable experience as a field technician, enhancing my knowledge, troubleshooting skills, and customer relations expertise.
― Skills
-Troubleshooting in Windows, MacOS, IOS, Android, and SOHO Networking
-Problem Solving
-Time Management
-Customer Service
― Work experience
IT Field Technician
Geek Squad / Aug 2021 - Present
Onsite installation and configuration of devices running Windows, MacOS, IOS, and Android as well as small office, and home office networks. In addition, provide technical support, troubleshooting, and needs assessments all in a simple and comprehensive manner tailored to clients' level of knowledge.
― Education
New Jersey Institute of Technology, Newark, NJ— Bachelor of Science in Science, Technology and Society Concentration: Cyber Psychology
Graduated May 2021 - Cum Laude
Central Piedmont Community College, Charlotte, NC— Associate of Arts
Graduated Dec 2018
― Certifications
CompTIA A+ Certification
Completed Nov 2022
“Any sufficiently advanced technology is indistinguishable from magic.”
- Arthur C. Clarke
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